Get in Touch With Clubs Poker

Updated 2026-10-02

How to Reach Our Team

Questions happen. When they do, our support team is here to sort things out quickly and clearly.

Clubs Poker is a sweepstakes social poker platform operated by KHK Games. We're not a licensed online casino — we operate under US sweepstakes rules, so some questions here differ from what you'd ask a cash gaming site. You play with Gold Coins for fun and Sweeps Coins that can be redeemed for cash prizes. No purchase is ever necessary.

Reach us through the in-app help section after signing in. That's the fastest path to a real answer, and it keeps your account details secure.

What to Include for a Fast Reply

Want a quick resolution? Help us help you. Share the right details up front and we can skip the back-and-forth.

The email address or username tied to your account.
A short, plain description of what happened.
The date and approximate time of the issue.
Screenshots if something looked wrong on screen.
The device and app version you were using.

Please never send us your password. We won't ask for it, and no legitimate message from our team ever will.

Complaints and Escalation

Not happy with an answer? Tell us. Reply to your existing support thread and ask for it to be reviewed by a senior agent, and keep your reference number handy.

We'll look again at the facts and respond with a clear explanation. Most issues are settled at this stage. Our Terms of Use set out the full process and the timelines we work to.

Account Verification (KYC)

Before you redeem Sweeps Coins for cash prizes, we verify who you are. It's a standard step and it protects everyone.

We may ask for a government ID and proof of address. Upload clear, full images — blurry corners and cut-off edges are the most common reason a check gets delayed. Processing can take time, so submit your documents early rather than at the moment you want to redeem.

You must be 21 or older and located in one of the 38 US states where Clubs Poker is available. Curious how we store and protect that information? Read our Privacy Policy.

Playing for Fun, Staying in Control

Gold Coins are for entertainment. If the fun ever starts to feel like pressure, step back and use our player tools — take a break or set limits from your account settings.

Support is available 24/7 in the US. Call the National Problem Gambling Helpline at 1-800-522-4700 or visit ncpgambling.org. For our own tools, see Responsible Gambling.

Frequently Asked Questions

How quickly will I hear back?

We work through messages as fast as we can. Including your username, a clear description and any screenshots up front helps us answer on the first reply instead of asking follow-up questions.

Do I have to buy anything to contact support or play?

No. No purchase is necessary to play Clubs Poker or to reach our team. You can collect free Gold Coins and Sweeps Coins through daily bonuses and other methods, and optional Gold Coin packages start at just $2.

Why is my document verification taking a while?

Most delays come from unclear images. Send full, well-lit photos where every edge and detail is readable. Submitting early, before you want to redeem Sweeps Coins, avoids last-minute waits.

Can I contact you if I'm outside the US?

Clubs Poker is available in 38 US states and you must be 21 or older. If you're outside an eligible area, your account features will be limited, but you can still reach us with account questions.

What should I do if I need to raise a complaint?

Reply to your open support thread and request a senior review, quoting your reference number. We'll re-examine the matter and respond with a clear outcome, following the process in our Terms of Use.