How We Use Automated Systems & AI
Updated 2026-10-02
Why This Page Exists
We want you to understand the technology working behind your screen. Clubs Poker, operated by KHK Games, uses a mix of automated systems and limited artificial intelligence to keep play fair and safe. This page explains what those tools do, where humans stay in charge, and how you can ask questions. Clubs Poker operates under US sweepstakes rules, not a licensed online casino, and these practices sit alongside our Privacy Notice.
Where Automation Helps
Automated checks handle work that would be slow by hand. They run quietly, but they never operate without rules we set.
| Area | What the system does |
|---|---|
| Fraud & security | Flags unusual sign-ins, duplicate accounts and suspicious patterns around Sweeps Coins redemptions. |
| Identity verification | Matches submitted documents to account details before a cash prize redemption. |
| Personalization | Suggests games and tournaments from your play history. |
| Support | Routes messages and drafts first-line replies for faster answers. |
| Safer play | Watches for signs of risky behavior and prompts cool-off messages. |
The Data These Tools Use
Our systems read only what they need. That includes account details, device and session data, gameplay records, and Gold Coin package purchase history. We do not sell this information. Purchases start from $2, and no purchase necessary applies throughout — free Sweeps Coins and daily bonuses keep you playing without buying anything. For the full picture on collection and retention, see our Terms.
Humans Stay in the Loop
Does a machine decide alone? No. Any outcome that meaningfully affects you — a blocked account, a declined redemption, or a safer-play restriction — is reviewed by a trained person before it stands. Automation can raise a flag. A human confirms it. You can always ask us to re-check a decision, and we will have a staff member look again rather than re-running the same script.
Playing With Care
Our safer-play signals exist to protect you, not to profile you unfairly. If a prompt appears, treat it as a nudge to pause. Players must be 21+. Need support beyond our tools? Call the National Problem Gambling Helpline at 1-800-522-4700 or visit ncpgambling.org. See our responsible gambling resources too.
Your Rights & How to Ask
Want to know why a system made a call? Ask us. You can request an explanation of an automated decision, challenge it, and ask for human review. You can also request access to your data or its correction. Reach our team through the contact page, and we will respond. If you remain unhappy, you may raise the matter with the relevant data-protection authority.
